The Digital Infrastructure Services Center (DISC) System and Network Control Center (SNCC) monitors the performance and availability of DISC managed systems and networks 24 hours a day, 7 days a week.
The DISC SNCC performs:
- System and network monitoring
- 2nd Tier Systems Administration support
- Mainframe Initial Program Loads (IPLs)
- System Reboots
- Hardware Resets
- Hardware Support
- Software Support
- Production control functions
- Facility monitoring and management
- Power and Environmental Equipment Support and Incident Resolution
- Data Center Security and Access Control
- Tape management
- Physical tape handling
- Offsite tape rotation and retrieval
- Coordination and deployment of media for disaster recovery
- Data component disposal
- 2nd Tier Incident and Problem Management support
- Certification of hardware/software changes
When contacting the SNCC:
- Be prepared to provide required information
- Contact information
- Relevant agency and system information
- Information related to request
- Provide appropriate authorization for service requests
- Utilize optional email template
Contact the SNCC via the DISC Service Desk at:
DISC.ServiceDesk@usda.gov
888-873-6482