About WBSCM
The Web Based Supply Chain Management (WBSCM) system is an integrated, internet-based commodity ordering, acquisition, distribution, and tracking system. WBSCM supports domestic and international food aid and nutrition assistance programs, as well as marketing programs for American produced and processed commodities. Multiple programs, including the National School Lunch Program (NSLP), the Emergency Food Assistance Program (TEFAP), and Food Distribution Program on Indian Reservations (FDPIR), serve over 30 million Americans and are administered through 98 State Distributing Agencies (SDAs), supporting over 100,000 Recipient Agency (RA) school districts, food banks, and feeding centers, and 113 Indian Tribal Organizations (ITOs), supporting over 75,000 program participants.
Household-level programs, such as Commodity Supplemental Food Program (CSFP), TEFAP, and FDPIR, serve food to insecure groups such as senior citizen, Native Americans, and low-income citizens. International programs, which include Food for Peace, Food for Progress, and Food for Education, serve over 280 million people in over 65 countries with aid provided through the United Nations World Food Program and over 30 foreign governments, and approximately 70 private voluntary organizations (PVOs).
USDA Foods account for nearly 20 percent of the value of school districts food purchases menus. On a yearly basis, WBSCM directly supports the order, procurement, and delivery of over 6.5 billion pounds of American farm food commodities with a value in excess of $4 billion.
WBSCM Login
WBSCM Training Site (Sponsoring Agency assigned ID required for access)
A WBSCM account must first be created by the User Administrator or the user’s organization. Once this account is created, WBSCM automatically generates a registration email to the user with steps to create a Login.gov ID, link it to the USDA eAuthentication (eAuth) system, and subsequently link the Login.gov ID to their WBSCM account. Successful linking of an active Login.gov ID to the WBSCM account is required to access WBSCM.
Resources:
WBSCM New User Registration Video
WBSCM New User Registration Job Aid (PDF, 270 KB)
Multiple WBSCM Account Registration Job Aid (PDF, 374 KB)
eAuth Tips and Support Job Aid (PDF, 275 KB)
WBSCM Self-Service Portal
WBSCM users have access to self-service features through the WBSCM Self-Service Portal which also provides latest WBSCM announcements. Users can create incidents, search for historical incidents, and track status online. To view the portal, please visit the WBSCM Self-Service Portal. When logging for the first time, on the login prompt enter your email address for both the User ID and Password (all lower case for both fields), and then change your password when prompted.
Users can report WBSCM issues directly from the WBSCM system using a Report Incident feature. For additional assistance users can contact the Service Desk email address WBSCM.servicedesk@caci.com, which automatically generates a WBSCM incident.
Service Desk Hours and Contact Information
Standard Service Desk Support Hours:
- 7:00 AM to 5:00 PM Central Time
- Monday through Friday, excluding Holidays
Standard Service Desk Support Contact Information:
- Phone: 877-WBSCM-4U (877-927-2648)
- Email: WBSCM.servicedesk@caci.com
Off-Hour Service Desk Support Contact Information:
Email: WBSCM.servicedesk@caci.com